Telecommunications /
Telecommunications /
Welcome to Code Craft’s Telecommunications Solutions
In today’s fast-paced business environment, effective communication is key to success. Code Craft provides a comprehensive telecommunications solution that streamlines and enhances your business communications, making it easier to stay connected with your team and customers, no matter where you are.
At Code Craft, we offer a robust telecommunications system designed to meet the needs of modern businesses. Here’s what sets us apart:
Unified Communications
Integrate your phone, video, chat, and social media communications into one seamless system. Manage calls efficiently with advanced queue features and connect with customers through website live chat, Facebook, and SMS.
Remote Work Ready
Use office extensions on iOS and Android apps for remote work. Empower your team to stay connected via video, chat, and phone from anywhere.
Cost-Effective Solutions
Save on monthly PBX fees and call costs with our scalable and affordable telecommunications system. Plug & play with supported IP phones and choose your preferred SIP providers.
Advanced Collaboration
Enjoy integrated, free video conferencing with high-quality, real-time video. Share screens, documents, and use interactive whiteboards without any downloads or accounts.
Customer Relationship Management (CRM) Integration
Know who is calling before you pick up the phone. Integrate your CRM with our system to have customer records open and ready. Launch calls directly from your CRM and automatically journal call logs.
Call Centre Features
Improve customer satisfaction with call queues, advanced queue strategies, and real-time monitoring. Record calls for quality assurance and train agents effectively with live call monitoring tools.
Key Features
Integrated, Free Video Conferencing
Professional video conferencing that is simple to use and fully integrated with browser and mobile apps. Attendees join via a browser with no downloads or accounts required. Enjoy unlimited use with advanced collaboration features like screen sharing, on-screen whiteboards, chat, and polling.
CRM Integration
Matches caller ID to CRM records, creates new records for new numbers, and logs calls automatically. Empower your sales team with single-click call launches from the CRM and custom call flows.
Call Center Solutions
Efficiently manage calls with advanced queue features and remote capability. Monitor service levels with built-in reports and enhance agent performance with call recording and training tools. Add live chat to your website and connect with customers through various channels including Facebook and SMS.